There are good days and bad days running a small company, and then there are great days that make it all worth while. I received the following email from a customer today about one of our support guys – this is what we aspire to for every customer!
Hi Penny – I hope you are doing well. I have been a customer of FirstRain, for the past several months. I just wanted to drop a line and let you know what an excellent job your team is doing. In particular, C*** has been extremely helpful in setting me up and working with me on some sophisticated searches. As someone who deals with a multitude of vendors, I am exposed to a wide range of customer service – I must say that C*** is at the top of my list. His is extremely responsive, very professional and, most of all, effective. Thank you again for your help and I look forward to a strong relationship with you and C*** moving forward.