This is part 2 of a 4-part series addressing how Personal Business Analytics help our customers respond to the emerging mega-trends set forth by McKinsey on the Salesforce blog.
Today, shifting buyer demographics are forcing companies to change their go-to-market strategies. For example, they must reflect the new buying behaviors that are emerging as millennials outnumber Gen-Xers and as cities in emerging economies contain the majority of new urban consumers globally. These shifts are leading simultaneously to more granular geographic opportunities and new but shared global behaviors. In order to be competitive moving forward, companies will need to develop strategies and philosophies that are flexible to meet both sets of needs.
These shifts are why FirstRain customers are leveraging personal business analytics to help their sales teams stay on top of the trends that are happening in their customers’ target markets—down to spending patterns. They need to know what’s top of mind for the consumers their own customers are targeting—is it security, ease of use, cost—and monitor those things based on how their own solutions can provide value down the line. What we are seeing more and more is that business professionals need a very dialed-in view of their customers’ customer, down to the micro-segment they are targeting. Getting specifics is difficult due to the amount of information available on the web today.
Using analytics to see emerging trends while they are still in their nascent stages is nothing new to large B2B companies, but when it’s delivered with intelligent guidance to sales so they know exactly what to do next, all sizes of company can develop a go-to-market strategy that is agile and responsive. And when they are the first to see what’s coming and adjust accordingly, they will always be one step ahead of the competition.